Support Desk
Your support desk team is highly trained and experienced in the many issues that can impact a computer user. From password resets to plant outages and everything in-between, we have the right staff, training and tools to get your team back to work.
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Applications
Whether there are existing applications that need full support or if a new application must be built from the ground up, we have you covered.
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IT Infrastructure
Servers, networks, storage, switches, back-ups, e-mail, firewalls, Teams, virtual environments and much more falls under the purview of the Infrastructure team. All computer users are able to function each day because of the work we do. Keeping your email flowing, the switches switching, and the servers that host applications running is what brings us in each day!
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Security
There are so many devices on any network today that we have to maintain an aggressive security posture to keep ahead of threats. With the right tools, processes, and people, we are making our systems more secure than ever before!
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IT Operations
When you need tech support onsite, we have the right team to help you. Historically, this team provides services for the sheet feeders within the Corrugated Partners Group, but have recently been sharing their top tier skills and experiences with the packaging side of the business including within The Royal Group and STS Packaging.
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Project Management
Your project management team is here to ensure delivery of your new technology initiatives. Whether you need to upgrade your team’s PCs, are building out new video conference rooms, or if you are starting a new plant, we have the processes and people to get your projects over the finish line.
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IT Training
Technology always changes and can be overwhelming. Seamless adoption of new technology can be quite an undertaking. Your IT Training team strives to improve technology adoption by providing users with the knowledge and tools to succeed.
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Digital Transformation
Digital Transformation can take many directions, and each direction may result in a different strategy. From websites and graphic design to digital communication and the Internet Of Things, we will work to find the right solution for you!
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Our SP Tech team is top notch! I am so fortunate to work with these incredible and knowledgeable teammates. The team is built of exemplary experts that are dedicated and hardworking! Each of their unique talents keep us up and running and are vital to our day-to-day operations. First and foremost, they always exhibit professionalism and in addition create a great and fun atmosphere with lots of positive energy!
Around the clock, they are always working for us!Thank you SP Tech team for all you do!
Rada Stroder
Benefits and Payroll Administrator
The digital transformation team is an absolute first-class operation. Shortly after I arrived at Pinnacle our team recognized the need for a digital footprint on the world wide web. Mike and his team were super helpful, engaged, and passionate about our project. Pinnacle’s website and our new logo and color boards are top notch. We believe that we have the nicest website in the company. I highly recommend Mike and his SP Tech team.
Jason Martinez
GM - Pinnacle Corrugated
I can’t imagine doing my work and my responsibilities without having our IT Team at Schwarz Partners there to assist me in my day-to-day tasks. Whether it’s helping me to set up a new user, troubleshooting my PC or assisting me with keeping our digital signage up and running, they’re always responsive, professional, never make me feel like my problem is not important to them or foolish and they have a GREAT sense of humor too!
Holly Rice
Human Resources, New England Sheets
Information Technology is a key conduit to future success. SP Tech, here at Schwarz, provides critical resources to support every aspect of the business. Everything we do is in some way touched and supported by SP Tech. This includes integration and successfully running our production equipment, to our connection from both our suppliers and then to our customers. All these connection points are critical to making good decisions and our overall success as an organization. They also provide us with tools and technology to effectively communicate and train our team through various training modalities. SP Tech team comprised of caring, intelligent, and capable folks who work diligently to make all this happen.
Andrew Blanchette
Sheetfeeder Training Director - Schwarz Partners Manufacturing
Brad Laughlin has been a tremendous help to me! Several months ago, he spent a ridiculous amount of time working with me (30+ days) to install, set up and assist me through a very difficult computer upgrade and transition. Since then, he has been my ‘go to guy’ for all my computer assistance needs. Brad is consistently kind, patient, helpful and a pleasure to work with. I have no doubt that I am tough to deal with (he would never admit that to me) because I have no patience for IT issues, and I get pretty frustrated when things are not working as I am used to. Most things I reach out for are probably basic and most people could navigate them on their own, but Brad never makes me feel that way. He is responsive and he follows through to resolution.
Christine Ungurean
Executive Management Coordinator, The Royal Group
The sheet feeder group (IT Operations team) is moving towards using GAP as their measure of performance success. Ramon Saenz has been very instrumental in supporting us and the use of Axiom to deliver shift performance data, and a measurement of that success. This data has led to better focus for operational improvement.
Mark Miedema
General Manager, Encorr Sheets
The TechTips is a great service from SP Tech. I’m learning new skills all the time, involving anything from security measures to Teams meeting pointers to iPhone advice. The periodic reviews help me remember it all.
Scott Miller
Financial Analyst - The Royal Group
SP Tech is amazing! Very helpful, insightful, engaged, and willing to go the extra mile to resolve issues in the Central Office or out in the field.
Darrell Humphries
Senior Recruiter - Schwarz Partners, L.P.